Privacy Policy

1. Introduction

Welcome to RepuHero ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online reputation management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, business name)
• Business profile information
• Social media account credentials (stored securely via OAuth)
• Google Business Profile information
• Payment information (processed securely by third-party payment processors)
• Communications with our support team

2.2 Automatically Collected Information

When you use RepuHero, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (features used, pages visited, time spent)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our services
• Processing your transactions
• Connecting to your Google Business Profile and social media accounts
• Automating review management and social media posting
• Generating AI-powered response suggestions
• Sending you service updates, security alerts, and support messages
• Analyzing and improving our services
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Social Media Platforms: When you authorize us to post on your behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we use your information

To exercise these rights, please contact us at info@repuhero.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

RepuHero is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will promptly delete it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our services
• Provide personalized content and features
• Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of RepuHero after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: